Política de reembolso

REFUND & RETURN POLICY

Last updated: September 12, 2026

At COTOTINA, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us at cototinastore@outlook.com and include your order number.

RETURNS

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, in its original condition, and, when applicable, in its original packaging.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Because COTOTINA works with third-party fulfillment partners, the return address may be different from the address shown on your original package. Please do not send a return to the address on the package unless instructed to do so by COTOTINA.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at cototinastore@outlook.com and include:

• Your order number
• A description of the issue
• Clear photos or video showing the problem

If the claim is approved, we will provide an appropriate solution, which may include a replacement or refund.

NON-RETURNABLE ITEMS

For health and hygiene reasons, certain products may not be eligible for return once opened or used, including:

• Cosmetics
• Skincare products
• Beauty tools
• Personal-care items
• Intimate or hygiene-sensitive products

These items may still qualify for a refund or replacement if they arrive damaged, defective, or incorrect.

Gift cards and final-sale items are also non-returnable unless required by applicable law.

RETURN SHIPPING

If a return is requested due to a change of mind, incorrect size selection, personal preference, or another reason not caused by a product defect or fulfillment error, the customer may be responsible for return shipping costs.

If the item is confirmed to be damaged, defective, or incorrect, COTOTINA will provide instructions for the approved resolution.

REFUNDS

Once an approved return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued.

ORDER CANCELLATIONS

If you need to cancel an order, contact us immediately at cototinastore@outlook.com.

We cannot guarantee cancellation once the order has entered processing, fulfillment, or shipping.

For any questions regarding returns, refunds, damaged items, defective products, incorrect orders, or cancellations, please contact us at:

COTOTINA
Email: cototinastore@outlook.com
Website: cototina.store