Shipping policy

SHIPPING POLICY

Last updated: September 12, 2026

COTOTINA currently serves customers primarily in the United States.

PROCESSING TIMES

Orders are typically processed within 1–3 business days before shipment.

Processing times may vary during holidays, high-demand periods, promotional events, or due to supplier availability.

Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.

SHIPPING DESTINATIONS

COTOTINA currently focuses on shipping to addresses within the United States.

Shipping availability may vary depending on the product, supplier warehouse, destination, and fulfillment availability.

DELIVERY TIMES

Estimated delivery times vary depending on the product, warehouse location, carrier, and destination.

Many products fulfilled from U.S. warehouses may arrive within approximately 3–7 business days after processing.

Other products may require additional delivery time depending on supplier location and logistics conditions.

Please note that all delivery times are estimates and are not guaranteed.

FREE SHIPPING

COTOTINA currently offers free standard shipping on eligible orders shipped within the United States, unless otherwise stated at checkout.

If alternative shipping methods become available, the applicable shipping cost will be displayed before payment is completed.

TRACKING INFORMATION

Tracking information will be provided when available.

Please allow some time after shipment for tracking updates to appear in the carrier’s system.

MULTIPLE PACKAGES

Because COTOTINA works with third-party suppliers and fulfillment partners, items from the same order may occasionally be shipped separately and arrive in multiple packages.

Customers will not be charged additional shipping fees solely because an order is divided into multiple packages.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error after placing an order, contact us immediately at cototinastore@outlook.com.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

DELAYS

COTOTINA is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, transportation disruptions, holidays, incorrect addresses, or other logistical events.

If your order appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

LOST OR MISSING PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building management, and the shipping carrier.

If you still cannot locate your package, contact us at cototinastore@outlook.com with your order number.

We will review the available information and assist you with the next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photos or video showing the issue so that we can review your claim.

RETURN SHIPPING

Returns must be authorized before being shipped back.

Because we work with multiple fulfillment partners, the return address may differ from the address shown on the original package.

Please do not return an item without first contacting COTOTINA.

For complete return and refund conditions, please refer to our Refund & Return Policy.

CONTACT US

For questions regarding shipping, delivery, tracking, or your order, please contact:

COTOTINA
Email: cototinastore@outlook.com
Website: cototina.store